The Best VoIP Feature For Your Business-Part 1

30 May 2017

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VoIP for business is all the rage right now with vendors touting incredible features like integration, voicemail to email, mobile apps and the list goes on.

But how do you decode all the clutter and actually use VoIP to REALLY propel your bottom line forward?

We’ve been consulting with our customers on this very topic for years and without a doubt find the most productive, revenue generating feature of VoIP to be Call Recording.

Recording calls is fast becoming standard industry practice across all business segments. The business benefits of call recording are well known:

·          Significant quality improvement

·         Faster dispute resolution

·         Reduce liability and exposure

·         Continuous, real time feedback for best-practice training

·         Improved customer service

Until the advent of affordable VoIP options, the high cost of recording technology has limited its implementation to large corporations and high-end call centers. Smaller businesses were forced to compromise and use unreliable solutions or no solution at all.

Call recording for everyone – IS-Talk delivers call recording solutions that effectively record every inbound and outbound call from your business and store them securely in our cloud network for easy retrieval or download.

Call recording enables continuous identification and immediate response to effective and ineffective conversations with your customers. It enables you to have quick and efficient resolution of “he said – she said” disputes that otherwise consume your valuable time. Time that should be spent selling new business!

Stay tuned for the next installment or call us now to talk more about it at 205 314 8800


Tully Corbett

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